SplitEV, Inc.
Privacy Policy
SplitEV, Inc. ("SplitEV," "we," "us," or "our") operates a peer-to-peer electric vehicle (EV) charging marketplace that connects drivers who need reliable charging with property owners and businesses that have chargers to share. This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and the choices and rights you have. It applies to our mobile applications, our website at www.splitev.co, our Host and business tools, our partner integrations, and our related communications and services (together, the "Platform").
This Privacy Policy is incorporated into, and should be read together with, the SplitEV Terms of Service (the "Terms"). Capitalized terms not defined here have the meanings given in the Terms.
Privacy at a Glance
| What we collect | Account details, vehicle and charger information, Session and payment records, device location (with your permission), and — only if you choose to connect them — data from your vehicle or charger. |
|---|---|
| Why we collect it | To run the marketplace: match Drivers with Charging Locations, operate Sessions, pay Hosts, keep the network reliable and safe, and improve our service. |
| Who sees it | The Driver or Host on the other side of your booking sees only what is needed to complete the Session. Service providers process data on our behalf. Partners receive data only for programs you use or enroll in. |
| What we do not do | We do not sell Personal Information for money. We never sell or share precise geolocation or other Sensitive Personal Information. |
| Your controls | Manage location, notifications, and connected devices in the app. Opt out of marketing and targeted advertising at any time. Request access, correction, deletion, or a copy of your data at legal@splitev.co. |
1. Scope and Who This Policy Covers
1.1 Who we are
SplitEV, Inc. is a Delaware corporation headquartered at 377 Valley Rd #1310, Clifton, New Jersey 07013. SplitEV is the business (or "controller") responsible for the Personal Information described in this Policy, except where this Policy says otherwise.
1.2 Who this Policy covers
- Drivers — people who search for, book, or use Charging Locations, including Subscribers to our plans.
- Hosts — residential and commercial property owners, operators, and their authorized representatives who list Charging Locations.
- Business Customers and Partners — property managers, multifamily owners, hospitality operators, fleet operators, dealerships, automakers, utilities, and other organizations that work with us, and the individuals who represent them.
- Prospective users and visitors — people who visit our website, sign up for updates, enter promotions, are referred by another user, or whom we contact about becoming a Host.
- Anyone else who interacts with the Platform or communicates with us.
1.3 What this Policy does not cover
- The privacy practices of Hosts, Drivers, Partners, or other third parties, including information a Host collects through its own cameras, access-control systems, or records (see Section 5.2).
- Third-party websites, apps, vehicles, and services — including automaker apps and payment processors — which are governed by their own privacy policies.
- Information about SplitEV employees, contractors, and job applicants, which is covered by separate notices.
- Information SplitEV processes on behalf of a Business Customer under a written agreement, which is governed by that agreement.
2. Key Definitions
| Term | Meaning |
|---|---|
| Charging Location | A charger or charging-capable parking space listed on the Platform by a Host. |
| Session | A booking and the related use of a Charging Location by a Driver, from reservation through completion. |
| Range Credits | The unit of charging access included in Subscription Plans, marketed as "SplitMiles," as defined in the Terms. |
| Karma | SplitEV's loyalty and referral rewards program. |
| Connected Device | A vehicle or charger account that you choose to link to the Platform through a connectivity provider. |
| Partner | A third-party organization that offers SplitEV to its customers, residents, drivers, or members, or that operates a program you enroll in through SplitEV. |
| Personal Information | Information that identifies, relates to, or could reasonably be linked to a particular individual or household. Some laws call this "personal data." |
| Sensitive Personal Information | Personal Information designated as sensitive under applicable law. For SplitEV, this primarily means precise geolocation, account log-in credentials, financial account information used for payouts, and government identification collected for verification. |
| De-identified Data | Information that cannot reasonably be used to infer information about, or be linked to, a particular individual or household, maintained as described in Section 6. |
| Aggregate Data | Information about groups or categories of users, Sessions, Charging Locations, or geographic areas that does not identify any individual. |
3. Information We Collect
We collect information you give us, information generated when you use the Platform, and information from third parties and public sources. What we collect depends on how you use the Platform, and we collect only what is reasonably necessary for the purposes described in this Policy.
3.1 Information you provide — all users
- Account information: name, email address, phone number, log-in credentials (handled through our authentication provider), account role (Driver, Host, or both), and communication preferences.
- Profile information: an optional profile photo, and ratings and reviews you give or receive.
- Verification information: where needed to protect the marketplace, comply with law, or resolve a claim, we may ask for a government-issued ID, proof of address, or similar documentation. Identity checks may be performed by a verification provider (see Section 3.7).
- Communications: messages with our support team, in-app messages with other users, survey responses, feedback, and call recordings. We will tell you at the start of a call if it is recorded.
- Referral and promotion information: contact details you provide for a person you refer, and entries into promotions or giveaways. Please refer only people who would welcome hearing from us.
3.2 Information from Drivers
- Vehicle information: make, model, year, color, and connector type; and, when needed for access to a Charging Location or to handle a claim, license plate number.
- Subscription and billing information: Subscription Plan, Range Credit balance and usage, billing address, and transaction history. Payment card details are collected and stored by our payment processor, Stripe. SplitEV does not store full card numbers.
- Program information: if you use SplitEV through a fleet, rideshare, dealership, or other Partner program, your eligibility and enrollment details — and, only where that program requires it, driver's license or insurance information.
3.3 Information from Hosts
- Charging Location information: the address and map coordinates of the Charging Location; charger make, model, level, power rating, and connector type; photos; availability windows; access instructions; parking rules; and pricing or compensation preferences.
- Authorization and compliance documentation: evidence that you are authorized to list the Charging Location (for example, landlord, HOA, or property-management consent) and, where requested or provided, insurance certificates and electrical permit or installation records.
- Payout and tax information: bank account details and the taxpayer information needed for tax reporting (for example, IRS Form 1099). This information is collected and verified by our payment processor; SplitEV receives only what it needs to manage payouts and tax reporting.
- Business Host information: for commercial Hosts, business name, entity type, employer identification number, authorized representatives, and property details.
3.4 Information generated when you use the Platform
- Session records: booking details, reservation and arrival times, check-in and check-out events, Session duration, energy delivered and charging rate (as reported by the charger, a Connected Device, or a user), Range Credits consumed, Host Compensation, Session status, and issue or Adverse Event reports, including photos.
- Reliability and marketplace data: Charging Location availability and uptime, cancellation and no-show history, response times, ratings, and related reliability indicators.
- Karma and rewards data: points earned, qualifying events, tier status, and redemptions.
- Device and usage information: device type, operating system, app version, IP address, device and advertising identifiers, language and time-zone settings, crash logs, and how you interact with the Platform (such as screens viewed, features used, and searches).
- Cookies and similar technologies: see Section 8.4.
3.5 Location information
- Precise device location. With your permission, we collect the precise location of your mobile device to show nearby Charging Locations, provide directions, confirm arrival and check-in, verify that Sessions occurred, and prevent fraud. We collect precise location while the app is in use, and in the background only if you turn on a feature that requires it (such as automatic check-in) and grant background permission in your device settings.
- Approximate location. We may infer your general area (such as city or ZIP code) from your IP address or from a location you enter.
- Charging Location coordinates. For Hosts, the location of the Charging Location is part of the listing (see Section 5.1).
You can change location permissions at any time in your device settings. Some features, including nearby search and automatic check-in, will not work without them.
3.6 Information from Connected Devices
If you choose to link a vehicle or charger account, we use a connectivity provider, Enode AS ("Enode"), to connect to it. You sign in with the manufacturer and choose what to authorize. SplitEV does not receive your manufacturer password. Depending on your device and the permissions you grant, we may receive:
- device identifiers, make, model, and capabilities;
- battery state of charge, charging status, charge rate, and energy consumption statistics;
- charger status and availability; and
- the location of the vehicle or charger, where needed for a feature you use (for example, confirming that a vehicle is at the Charging Location).
With your authorization, we may also send commands to a Connected Device, such as starting or stopping a charge. You can disconnect a Connected Device at any time in the app or in the manufacturer's account settings.
3.7 Information from third parties and public sources
- Payment processors: payment and payout status, verification results, and fraud signals.
- Identity verification and fraud-prevention providers: verification results and risk signals. SplitEV does not itself collect or store biometric identifiers. If a verification step uses facial comparison, it is performed by our provider, which will present any notice and obtain any consent required by law before collecting that information.
- Partners: if you access SplitEV through a Partner or enroll in a Partner program, the Partner may provide your name, contact details, eligibility, account or membership status, unit or parking assignment, and enrollment information.
- Other users: a Host or Driver may provide information about you in a review, report, or claim.
- Insurers and claims administrators: information related to an Adverse Event or insurance claim.
- Public records and publicly available sources: government and public datasets such as municipal electrical and EV-charger permit records, property and parcel records, utility rate schedules, public charging-station registries, and census data. These sources can include the addresses of properties where chargers are installed and the contractors who installed them. We use them to understand charging infrastructure and demand, decide where to launch, and contact property owners who may want to become Hosts.
- Business contact and marketing sources: business contact information for outreach to organizations, and measurement and audience data from advertising and analytics partners.
- Social media: information you make available when you interact with our social media pages.
3.8 Information we ask you not to send
Please do not include sensitive information — such as health information, Social Security numbers, or financial account numbers — in messages, reviews, photos, or support requests unless we specifically ask for it. The Platform is not designed to collect health information or biometric identifiers.
4. How We Use Information
We use Personal Information for the following purposes:
| Purpose | What this includes |
|---|---|
| Operate the marketplace | Create and manage accounts; match Drivers with Charging Locations; process bookings; share access instructions; operate Sessions; account for Range Credits; process subscriptions, payments, and Host payouts; issue tax forms. |
| Keep the network reliable | Measure availability and uptime; calculate ratings and reliability indicators; rank search results; forecast demand and availability; decide where to recruit Hosts and launch service. |
| Price and compensate | Calculate subscription pricing, Range Credit consumption, and Host Compensation using factors such as location, energy rates, time of use, and utilization, under our proprietary methodologies. |
| Rewards and referrals | Operate Karma, referral programs, promotions, and giveaways. |
| Safety, security, and integrity | Verify users; detect and prevent fraud, payment abuse, and misuse; investigate Adverse Events, disputes, and reports; enforce the Terms; protect users, Hosts, the public, and SplitEV. |
| Support and communications | Respond to requests; send confirmations, receipts, security alerts, and service and policy notices. |
| Marketing | Send promotional messages (with consent where required); recruit Hosts, including property owners identified from public sources; advertise on other services and measure the effectiveness of our advertising. |
| Partner and energy programs | Operate programs you access through a Partner and, if you enroll, managed-charging, off-peak, demand-response, or other energy programs. |
| Research, development, and AI | Analyze usage; develop and improve features; build, train, test, and improve SplitEV's proprietary models and analytics, including for demand prediction, availability, routing, and grid-aware charging. We use De-identified or Aggregate Data for these purposes wherever reasonably practicable. |
| Legal, compliance, and business operations | Comply with law and legal process; maintain tax, accounting, and insurance records; establish, exercise, or defend legal claims; conduct audits; and evaluate or complete financings, mergers, acquisitions, or other corporate transactions. |
We will not use Personal Information for purposes materially different from those described in this Policy without giving notice and, where required by law, obtaining your consent.
5. How We Share Information
5.1 With the other party to your Session
| If you are… | The other party may see |
|---|---|
| A Driver with a confirmed booking | Your Host may see your first name and last initial, profile photo, vehicle make, model, and color (and license plate where needed for access), booking time and duration, Session status, and your ratings. |
| A Host with a listed Charging Location | Drivers may see your first name and last initial, profile photo, the Charging Location's location, charger details, availability, parking rules, and ratings. The exact address and access instructions are provided to Drivers with a confirmed booking; before booking, we may show an approximate location. |
Drivers and Hosts can communicate through in-app messaging. Where available, calls or texts may be routed through a masked number. We may share a phone number directly when needed to complete access to a Charging Location, resolve a Session issue, or respond to an emergency.
5.2 Obligations of Drivers and Hosts
Information you receive about another user through the Platform may be used only to complete and support the related Session. You may not copy, retain, sell, publish, or use it for any other purpose, and you must delete it when it is no longer needed for that Session.
Each Host is independently responsible for any information it collects on its own, including through security cameras, doorbell cameras, license-plate readers, gate or access-control systems, or its own records. SplitEV does not control, and is not responsible for, those practices. Drivers should assume that a Charging Location may be monitored by video. Hosts must comply with applicable law, including notice and recording laws, for any monitoring at their property.
5.3 Service providers
We share Personal Information with vendors that process it on our behalf and under our instructions, including providers of:
- payment processing, payouts, and tax reporting (for example, Stripe);
- account authentication and identity verification;
- vehicle and charger connectivity (Enode);
- cloud hosting and data storage (for example, Amazon Web Services);
- maps, navigation, and geocoding;
- email, SMS, push notification, and voice communications;
- customer support, analytics, crash reporting, security, and fraud prevention; and
- data processing and machine-learning infrastructure.
Our service providers are contractually required to use Personal Information only to provide services to SplitEV, to protect it, and to comply with applicable privacy law.
5.4 Partners and Business Customers
- Property owners and managers. If you use a Charging Location at a property operated by a Business Customer (such as an apartment community, hotel, or office), or access SplitEV as a resident or guest of that property, the Business Customer may receive Session, utilization, and billing information related to its property, and eligibility information about you.
- Fleet and employer accounts. If you use SplitEV through an account provided by an employer, fleet operator, rideshare program, or similar organization, that organization may see Sessions, charging costs, Session locations, and other activity under its account. The organization's own privacy practices govern its use of that information.
- Automakers, dealerships, and app partners. If you access SplitEV through, or link your account to, a Partner's app or program, we share the information needed to operate that integration, such as account status, Session history, and Charging Location availability.
- Utilities and energy programs. If you enroll in a managed-charging, time-of-use, demand-response, incentive, or similar program, we share the information needed to enroll you and to operate and verify the program. Otherwise, we share energy and Session data with utilities and energy program administrators only as De-identified or Aggregate Data, unless required by law.
- Rewards partners. If you choose to participate in a rewards or incentive program offered with a Partner, we share the information needed to credit, verify, and redeem your rewards.
- Insurers and claims administrators. We share information about Sessions, Adverse Events, and claims with SplitEV's insurers, the insurers of the users involved, and claims administrators as needed to investigate and resolve claims.
Partners use the information they receive under their own privacy policies.
5.5 Advertising and analytics partners
We work with advertising and analytics partners — such as Google, Meta, and LinkedIn — that use cookies, pixels, software development kits (SDKs), and similar technologies on our website and apps to measure our advertising and to show you SplitEV ads on other services. Under some state laws, this may be considered "selling" or "sharing" Personal Information, or "targeted advertising." You can opt out as described in Sections 8.4 and 9.
5.6 Legal, safety, and protection of rights
We may disclose information if we believe in good faith that doing so is reasonably necessary to: comply with law, regulation, subpoena, court order, or other legal process; respond to lawful requests from public authorities; protect the safety of any person, including in an emergency; investigate or prevent fraud, security incidents, or violations of the Terms; or establish, exercise, or defend the legal rights of SplitEV, our users, or others.
5.7 Corporate transactions
We may disclose information in connection with an actual or proposed financing, merger, acquisition, reorganization, sale of assets, bankruptcy, or similar transaction, including to investors, lenders, acquirers, and their advisors during due diligence under confidentiality obligations. If Personal Information is transferred as part of such a transaction, the recipient will be required to honor this Policy for information collected under it or to give notice before a different policy applies.
5.8 With your consent or at your direction
We share information with third parties when you direct us to or consent, such as when you link an account, post a public review, or ask us to send Session records to your insurer.
5.9 Our "no sale" commitment
SplitEV does not sell Personal Information for money. We never sell or share Sensitive Personal Information, including precise geolocation. We do not sell or share the Personal Information of anyone we know to be under 18.
6. De-identified and Aggregate Data
Charging patterns across many Sessions help us — and the utilities, municipalities, property owners, and planners we work with — understand where charging access is needed. We create De-identified Data and Aggregate Data from the information we collect. When we do, we:
- take reasonable measures to ensure the data cannot be associated with an individual or household;
- commit to maintain and use the data only in de-identified form and not to attempt to re-identify it, except as permitted by law to test our de-identification methods; and
- contractually require any recipient not to re-identify the data and to impose the same obligation on anyone with whom it shares the data.
Aggregate Data that we share outside SplitEV will not reveal an individual's Session history or movements, and will not identify a specific residential address as a Charging Location without the Host's permission.
SplitEV owns all De-identified Data and Aggregate Data. We may use, disclose, license, and commercialize it for any lawful purpose, including analytics, research, market intelligence, infrastructure and grid planning, and products and reports we provide to utilities, municipalities, property owners, automakers, investors, and other organizations. De-identified Data and Aggregate Data are not Personal Information and, except as required by law, are not subject to this Policy. De-identified and Aggregate Data derived from your information may remain in use after you close your account or request deletion.
7. Automated Processing, Scoring, and AI
We use automated systems, including machine-learning models, to:
- rank and recommend Charging Locations and match Drivers with availability;
- calculate ratings, reliability indicators, and marketplace-quality signals for Charging Locations, Hosts, and Drivers;
- calculate pricing, Range Credit consumption, and Host Compensation;
- forecast demand and availability; and
- detect fraud, payment abuse, and policy violations.
These systems can affect how a Charging Location appears in search, eligibility for certain features or promotions, and — where fraud or safety risk is detected — whether a booking, payment, payout, or account is paused for review.
Human review. We do not permanently terminate an account, or permanently withhold earned Host Compensation, based solely on an automated decision. If an automated decision restricts your account, a payout, or your ability to book or host, you may request human review by contacting legal@splitev.co.
Proprietary methods. Our pricing, compensation, scoring, and forecasting methods are confidential. We will provide the information about automated processing that applicable law requires, but we do not disclose trade secrets, security-sensitive details, or information that would enable fraud or manipulation of the Platform.
Your rights. Depending on where you live, you may have the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, or to question the result of such profiling. See Section 9.
8. Your Choices
8.1 Account and profile
You can review and update most account and profile information in the app under Settings.
8.2 Location
You control location access through your device settings. You can allow access only while using the app, or not at all. Background location is used only if you turn on a feature that needs it.
8.3 Communications
- Email: use the unsubscribe link in any marketing email or update your settings.
- Text messages: if you agree to receive text messages from SplitEV, you consent to receive recurring automated messages at the number you provide. Consent to marketing texts is not a condition of any purchase. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help.
- Push notifications: manage them in your device settings.
We will continue to send transactional and service messages — such as booking confirmations, Session and payment notices, security alerts, and legal notices — while you have an account.
8.4 Cookies, advertising, and Global Privacy Control
- Browser controls: block or delete cookies in your browser settings. Some website features may not work without them.
- Mobile advertising identifiers: on iOS, turn off "Allow Apps to Request to Track"; on Android, delete your advertising ID or opt out of ads personalization.
- Industry tools: Digital Advertising Alliance (www.aboutads.info/choices) and Network Advertising Initiative (www.networkadvertising.org/choices).
- Global Privacy Control (GPC): we treat a GPC signal as a request to opt out of sale, sharing, and targeted advertising for that browser and, if you are signed in, for your account.
- Do Not Track: we do not respond to Do Not Track signals other than GPC.
8.5 Connected Devices
You can disconnect a vehicle or charger at any time in the app or in the manufacturer's account settings. Disconnecting stops new data collection from that device.
8.6 Karma and Partner programs
Participation in Karma and Partner programs is optional. You can stop participating at any time; treatment of unredeemed points is governed by the applicable program terms.
9. Your Privacy Rights
9.1 Your rights
Subject to verification and to the exceptions in applicable law, you may request to:
- Know and access the Personal Information we hold about you and how we collect, use, and share it;
- Correct inaccurate Personal Information;
- Delete Personal Information;
- Obtain a copy of your Personal Information in a portable format;
- Opt out of the sale or sharing of Personal Information, targeted advertising, and profiling in furtherance of decisions that produce legal or similarly significant effects;
- Receive a list of the categories of third parties — or, where state law requires, the specific third parties — to which we have disclosed Personal Information; and
- Limit the use of Sensitive Personal Information, where applicable (see Section 10.1).
We honor these requests from users throughout the United States, whether or not your state has a comprehensive privacy law, subject to the same verification requirements and exceptions.
9.2 Exceptions to deletion
We may keep information needed to complete a Session or transaction; maintain records required by tax, accounting, or other law; detect and prevent fraud and security incidents; resolve disputes, Adverse Events, and insurance claims; enforce the Terms; comply with a legal hold; or as otherwise permitted by law. Deleting your account does not relieve you of payment or other obligations under the Terms that arose before deletion.
9.3 How to submit a request
- Online: www.splitev.co/privacy-request
- Email: legal@splitev.co (subject line: "Privacy Request")
- In the app: Settings > Privacy, for account deletion and data download where available
- Mail: SplitEV, Inc., Attn: Privacy Office, 377 Valley Rd #1310, Clifton, NJ 07013
To opt out of sale, sharing, and targeted advertising, use the "Your Privacy Choices" link on our website or enable Global Privacy Control.
9.4 Verification and authorized agents
We verify requests by matching information you provide with our records, and we may ask you to sign in or provide additional information. We will not ask for more information than is reasonably necessary, and opt-out requests do not require verification. You may use an authorized agent with your signed permission; we may require you to verify your identity directly with us.
9.5 Response timing
We respond to verified requests within 45 days. Where reasonably necessary, we may extend this period by up to an additional 45 days and will tell you if we do. We process opt-out requests within 15 business days.
9.6 Appeals
If we decline your request, you may appeal by replying to our decision or emailing legal@splitev.co with the subject line "Privacy Appeal." We will respond within the period required by applicable law. If we deny your appeal, you may contact your state Attorney General.
9.7 Non-discrimination
We will not deny you service, charge you a different price, or provide a different level of service because you exercised your privacy rights. Some features — such as nearby search — depend on the information they use, and programs such as Karma require the information described in Section 10.1.
10. State-Specific Disclosures
10.1 California
Notice at collection. In the past 12 months, we have collected the following categories of Personal Information. Sources are described in Section 3, purposes in Section 4, and retention in Section 11.
| Category | Examples | Disclosed for a business purpose to | Sold or shared? |
|---|---|---|---|
| Identifiers | Name, email, phone, account ID, device and advertising IDs, IP address | Service providers; the other party to a Session; Partners (Section 5.4) | Device and advertising IDs and IP address, to advertising partners only |
| Customer records (Cal. Civ. Code § 1798.80(e)) | Name, address, phone, payment and payout details, ID documents where collected | Service providers; payment processor; insurers | No |
| Commercial information | Subscription Plans, Range Credits, Sessions, payments, Host Compensation, Karma activity | Service providers; Partners; insurers | No |
| Internet or electronic activity | App and website interactions, crash logs | Service providers | Yes, to advertising partners |
| Geolocation | Precise device location; Charging Location coordinates; approximate location from IP address | Service providers; the other party to a Session (Charging Location only) | Precise location: never. Approximate location from IP address may be received by advertising partners. |
| Audio, electronic, and visual | Call recordings, profile photos, Session and Charging Location photos | Service providers; the other party to a Session; insurers | No |
| Professional or business information | Business Host and Business Customer details | Service providers; Partners | No |
| Vehicle and charger information | Vehicle details; Connected Device data | Service providers (including Enode); Partners you enroll with | No |
| Inferences | Ratings, reliability indicators, preferences, fraud-risk signals | Service providers | No |
| Sensitive Personal Information | Precise geolocation; log-in credentials; financial account information for payouts; government ID where collected | Service providers; payment processor | Never |
Sensitive Personal Information. We use and disclose Sensitive Personal Information only for purposes permitted under the California Consumer Privacy Act regulations — such as providing the services you request, security and integrity, fraud prevention, and safety — and not to infer characteristics about you. Because of this, a separate right to limit does not apply, but you may still contact us with any request.
Notice of Financial Incentive — Karma and referral programs.
- What it is: members earn points for qualifying activity (such as Sessions, reviews, and referrals) that can be redeemed for rewards under the program terms. Referral bonuses may be offered to you and the person you refer.
- Information involved: identifiers, commercial information about Sessions and program activity, and contact details of people you refer.
- How to opt in: by enrolling in or participating in the program, you opt in to this financial incentive.
- How to withdraw: stop participating or email legal@splitev.co. Treatment of unredeemed points is governed by the program terms.
- Value of your data: we estimate that the value of the Personal Information used in these programs is reasonably related to the value of the rewards offered, based on our good-faith estimate of the costs of operating the programs and the revenue we attribute to participation.
Shine the Light. We do not disclose Personal Information to third parties for their own direct marketing purposes without your consent.
10.2 Other U.S. states
Residents of states with comprehensive consumer privacy laws — including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia — have the rights described in Section 9 as provided by their state's law, including the right to appeal a decision on a request. Minnesota residents may also question the result of profiling and request the data used. Where state law requires consent to process Sensitive Personal Information, including precise geolocation, we obtain it through your device permission settings and our in-app disclosures, and you may withdraw it at any time.
10.3 Nevada
We do not sell covered information as defined under Nevada law. Nevada residents may nevertheless submit an opt-out request to legal@splitev.co.
11. Data Retention
We keep Personal Information only as long as reasonably necessary for the purposes described in this Policy, and then delete or de-identify it. Typical retention periods are:
| Information | Retention |
|---|---|
| Account and profile information | Life of the account, then up to 3 years after closure to prevent fraud and repeat abuse and to handle disputes |
| Payment, payout, subscription, and tax records | 7 years after the transaction |
| Session records, including check-in location and Session photos | 5 years after the Session |
| Adverse Event, claim, and incident records | 7 years after resolution, or longer while a claim or legal hold remains open |
| Precise device location that is not part of a Session record | Generally no longer than 12 months, then deleted or de-identified |
| Connected Device data | While connected; deleted or de-identified within 12 months after disconnection, except where part of a Session record |
| Support communications and call recordings | Support records: 3 years after resolution. Call recordings: 1 year |
| Identity verification | Verification result: life of the account plus up to 3 years. Documents and images: only as long as needed to complete verification, unless needed for a claim or required by law |
| Marketing and prospective-Host outreach data | Until you opt out, or after 3 years without engagement. We keep a suppression record so we can honor your opt-out |
| Records of accounts terminated for fraud, safety, or Terms violations | Up to 7 years after termination |
| Information subject to a legal hold | For the duration of the hold |
Actual periods may be longer where required by law, or shorter where information is no longer needed.
12. Data Security
We maintain administrative, technical, and physical safeguards designed to protect Personal Information in proportion to its sensitivity. These include encryption in transit and at rest, access controls based on job need, multi-factor authentication for personnel with access to production systems, logging and monitoring, security review of vendors, and incident response procedures.
No method of transmission or storage is completely secure, and we cannot guarantee the security of information transmitted to or stored on the Platform. If a security incident affects your Personal Information, we will notify you and regulators as required by applicable law.
You help protect your account by using a strong, unique password, keeping your credentials confidential, and telling us promptly at legal@splitev.co if you suspect unauthorized access. Security researchers may report vulnerabilities to legal@splitev.co; we ask that you not access or modify user data and that you give us reasonable time to address an issue before disclosing it.
13. Children
The Platform is intended for adults at least 18 years old (or the age of majority where you live, if higher). We do not knowingly collect Personal Information from anyone under 18. If we learn that we have, we will delete it. If you believe a minor has provided us information, contact legal@splitev.co.
14. Users Outside the United States
The Platform is operated from the United States and is intended for users in the United States. If you access it from elsewhere, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country and where information may be accessible to courts, law enforcement, and national security authorities. The Platform is not directed to individuals in the European Economic Area, the United Kingdom, or Switzerland.
If you are in Canada, you may request access to or correction of your Personal Information, or withdraw consent, by contacting our Privacy Office at legal@splitev.co.
15. Third-Party Services
The Platform links to and integrates with third-party services, including payment processors, vehicle and charger connectivity providers, automaker and Partner apps, map providers, app stores, and social media. Those services are governed by their own privacy policies — for example, Stripe's privacy policy at stripe.com/privacy and Enode's privacy notice on its website — and SplitEV is not responsible for their practices.
16. Changes to This Policy
We may update this Policy from time to time. We will post the updated version with a new "Last Updated" date. For material changes, we will notify you by email or in-app notice before the changes take effect, generally at least 30 days in advance. If a change materially expands how we use Personal Information collected before the change, we will obtain your consent where required by law.
Your continued use of the Platform after the effective date means you acknowledge the updated Policy. If you do not agree, stop using the Platform and close your account. Prior versions are available on request at legal@splitev.co.
17. Relationship to the Terms; Dispute Resolution
This Policy describes our privacy practices and is incorporated into the Terms. To the extent permitted by law, any dispute relating to this Policy or to SplitEV's handling of Personal Information is governed by the Terms, including their dispute resolution, mandatory binding individual arbitration, class action waiver, and limitation of liability provisions.
This Policy is a notice of our practices. It does not create rights enforceable by third parties and does not expand SplitEV's obligations beyond those imposed by applicable law and the Terms. Where this Policy conflicts with a written agreement between SplitEV and a Business Customer, that agreement controls as to information processed under it. Nothing in this Policy limits any right you have under applicable law that cannot be waived.
18. Contact Us
| Purpose | Contact |
|---|---|
| Privacy questions and rights requests | legal@splitev.co | www.splitev.co/privacy-request |
| Security incidents and vulnerability reports | legal@splitev.co |
| Legal notices | legal@splitev.co |
| SplitEV, Inc., Attn: Privacy Office, 377 Valley Rd #1310, Clifton, NJ 07013 |
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